Client Services Professional

Powerhouse is a leading creative content production agency, shooting content for some of the world’s leading brands, and their agencies. 

 

About the job

As part of the Client Services team, you will be responsible for managing and supporting the development of relationships with our clients, driving revenue growth, and ensuring the highest level of client satisfaction. 

In addition, you’ll work closely with the Producers and Creatives within the Creative Delivery team to help manage and deliver the very best quality creative, on time, on budget and on brief.  

 

Key responsibilities:

• Cultivating strong, positive client relationships with existing clients, identifying opportunities to grow existing accounts  
• Effective delivery of client development plans 
• Responding to client briefs as they come in. Creating quotes, proposals and responding to client enquiries 
• Managing a small portfolio of clients, acting as their key point of contact, ensuring their needs are met, improving the client experience  
• Collaboration with our wider team to resolve project issues and problems, and keeping track of all processes that relate to the client’s needs, ensuring viability and profitability of the project 
• The provision of an excellent after sales / wash up service 
• Creating a positive onboarding experience for new clients 
• Keeping fully up to date with market insight through networking, actively researching and studying the market and proactively sharing knowledge with colleagues, clients and peers. 

 

Who are we looking for? 

• Minimum 3 years’ experience in client services or account management, preferably in a creative agency environment. 
• Proven track record of supporting client with experience of supporting client growth, cross-selling, and up-selling. 
• Sound commercial understanding and competence  
• Exceptional communication, interpersonal, and leadership skills. 
• Strong analytical and problem-solving skills. 
• Ability to manage multiple projects and priorities in a fast-paced environment. 
• Passion for the creative industry and a desire to stay up-to-date with the latest trends and technologies. 

 

Sounds interesting? 

25 years ago, we set up Powerhouse with a focus on creating a happy workplace where people are empowered to do their best work and want to make life better. We care about what we do, have high standards, don’t compromise on quality, and understand that we work better as a team. If this sounds like you then show us how you embody these values in abundance! In return we offer you: 

• Agile Working Policy: Flexibility to choose when and where you work.
• Christmas Shutdown: In addition to your holiday allowance.
• Profit Share Scheme: When the company thrives, so do you.
• Wellbeing: Bupa Health Cash Plan covering essential healthcare expenses, access to a virtual GP and EAP.
• Vibrant Social Events: Including quarterly activities, summer and Christmas parties.
• Sustainability Initiatives: Contribute to our B Corp accreditation journey and carbon emission reduction efforts.
• Giving Back Opportunities: Partnering with local charities and education programs to promote careers in the creative sector.

Equally Creative – Powerhouse celebrates diversity and inclusivity and strives to be a place where we can ALL be ourselves. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

 

I’m in! How do I apply?

To apply please click below, attaching your CV and cover letter telling us why you are interested in the role, what sets you apart from the competition and your salary expectations. 

We don’t want ‘generic’ applications. You’re unique, so tell us why.